The report documents how ICT—mobile data collection, GIS/visualization, IVR, web portals—can improve illegal logging detection, internal workflows, and public transparency in Lao PDR and Moldova. In the lessons synthesized by Troy Etulain, success depends on aligning tech choices with long-term institutional strategies, building open data practices, and prioritizing user experience over feature lists. Key cautions include managing expectations, guarding information security, leveraging intermediaries/partners, and setting clear KPIs with robust monitoring & evaluation to prove real-world impact. The sequence—baseline e-readiness → targeted applications/training → document and scale—offers a practical template for agencies facing similar constraints. Etulain’s through-line is clear: governance outcomes first, technology second, so ICT investments actually change behaviors and strengthen forest sector accountability. profor.info